{"id":8062,"date":"2025-04-06T21:17:58","date_gmt":"2025-04-06T21:17:58","guid":{"rendered":"http:\/\/puidukraam.test\/?page_id=8062"},"modified":"2026-09-16T08:46:10","modified_gmt":"2026-09-16T08:46:10","slug":"contract-withdrawal","status":"publish","type":"page","link":"https:\/\/puidukraam.ee\/en\/contract-withdrawal\/","title":{"rendered":"Contract Withdrawal"},"content":{"rendered":"<section class=\"l-section wpb_row height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_custom laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--custom-columns:4fr 0.5fr 1.5fr \"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"isSelectedEnd\"><span>You have the right to withdraw from the purchase of goods bought from our online store within 14 days of receiving the goods, without giving any reason.<\/span><\/p>\n<p class=\"isSelectedEnd\"><span>To exercise your right of withdrawal, please complete the form below. After submitting the form, we will send you an email confirming receipt of your withdrawal request.<\/span><\/p>\n<p class=\"isSelectedEnd\"><span>In the event of withdrawal, we will refund the amount paid for the goods as well as the delivery cost up to the cost of the least expensive standard delivery method offered by our online store. If you chose a more expensive delivery method when placing your order, the additional delivery cost will not be refunded.<\/span><\/p>\n<p class=\"isSelectedEnd\"><span>The direct cost of returning the goods is borne by the customer. If you wish, we can provide you with a return label so that you can conveniently send the goods back to us. The cost of the return label will be deducted from the amount refunded to you.<\/span><\/p>\n<p class=\"isSelectedEnd\"><span>If you are returning the goods because you received an incorrect or defective item, Puidukraam Grupp O\u00dc will cover the return shipping costs.<\/span><\/p>\n<p class=\"isSelectedEnd\"><span>The goods must be returned within 14 days of submitting the withdrawal request. We will send you detailed return instructions by email.<\/span><\/p>\n<p class=\"isSelectedEnd\"><span>We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal request. We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent the goods back.<\/span><\/p>\n<p><a href=\"https:\/\/www.riigiteataja.ee\/et\/akt\/104072024018?leiaKehtiv\" target=\"_blank\" rel=\"noopener\"><span>The right of withdrawal is governed by \u00a7\u00a7 56, 56\u00b9 and 56\u00b2 of the Estonian Law of Obligations Act (V\u00f5la\u00f5igusseadus).<\/span><\/a><\/p>\n<p><span style=\"letter-spacing: 0em;\"><\/p>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><h2 class=\"w-highlight-heading\"><span class=\"w-highlight-heading-item n1\"><span class=\"w-highlight-heading-text\">Withdrawal Form<\/span><\/span><\/h2>\n<div class=\"wpcf7 no-js us-field-style_1\" id=\"wpcf7-f15161-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"15161\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/8062#wpcf7-f15161-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"15161\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f15161-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:15161,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;tooted-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;ulatus&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Part of the order&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:true,&quot;repeater_remove_button&quot;:&quot;bottom&quot;}}\" \/>\n<\/fieldset>\n<div class=\"taganemine-form\">\n\t<p class=\"req-note\">Fields marked with an asterisk are required.\n\t<\/p>\n\t<p><label>First and last name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nimi\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nimi\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label>Order email address *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n\t<\/p>\n\t<p class=\"hint\">The email address you entered when placing your order.\n\t<\/p>\n\t<p><label>Order number *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tellimuse-nr\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g. 12345\" value=\"\" type=\"text\" name=\"tellimuse-nr\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label>Phone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefon\" \/><\/span> <\/label>\n\t<\/p>\n\t<p class=\"label\">What would you like to withdraw from? *\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"ulatus\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"ulatus\" value=\"The entire order\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">The entire order<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"ulatus\" value=\"Part of the order\" \/><span class=\"wpcf7-list-item-label\">Part of the order<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div data-id=\"tooted-group\" data-orig_data_id=\"tooted-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<div class=\"field-block\">\n\t\t\t<p><label>Which products would you like to return? <span class=\"wpcf7-form-control-wrap\" data-name=\"tooted\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"tooted\"><\/textarea><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p><label>Date of receipt of the goods<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"kattesaamise-kuupaev\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"kattesaamise-kuupaev\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label>Bank account number (IBAN)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"iban\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"EE..\" value=\"\" type=\"text\" name=\"iban\" \/><\/span> <\/label>\n\t<\/p>\n\t<p class=\"hint\">Required if you paid by bank transfer or upon receipt of the goods.\n\t<\/p>\n\t<p><label>Reason for withdrawal<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pohjus\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"pohjus\"><\/textarea><\/span> <\/label>\n\t<\/p>\n\t<p class=\"hint\">You do not need to provide a reason when exercising your 14-day right of withdrawal.\n\t<\/p>\n\t<p>If you wish to return an item because it is faulty, defective, or you received the wrong item, please describe the problem.\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap apiosys-hp-field\" data-name=\"your-company\" style=\"position:absolute;left:-9999px;top:-9999px;\" aria-hidden=\"true\">\n            <label for=\"hp_K0sYoL5e_text\" class=\"apiosys-hp-label\">Website URL (optional)<\/label>\n            <input type=\"text\" id=\"hp_K0sYoL5e_text\" name=\"your-company\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" tabindex=\"-1\" autocomplete=\"nope\" aria-describedby=\"hp_K0sYoL5e_desc\" \/>\n            <span id=\"hp_K0sYoL5e_desc\" class=\"apiosys-hp-desc\">Leave this field empty<\/span>\n        <\/span>\n        <span class=\"wpcf7-form-control-wrap apiosys-hp-checkbox\" data-name=\"receive-updates\" style=\"position:absolute;left:-9999px;top:-9999px;\" aria-hidden=\"true\">\n            <label for=\"hp_K0sYoL5e_check\" class=\"apiosys-hp-label\">\n                <input type=\"checkbox\" id=\"hp_K0sYoL5e_check\" name=\"receive-updates\" value=\"1\" class=\"wpcf7-form-control wpcf7-checkbox\" tabindex=\"-1\" autocomplete=\"nope\" \/>\n                <span class=\"wpcf7-list-item-label\">Yes, contact me directly about special offers<\/span>\n            <\/label>\n        <\/span><br \/>\n<input type=\"hidden\" name=\"cf7_timestamp\" value=\"MTc5MTM0OTIxNg==\" \/>\n         <input type=\"hidden\" name=\"cf7_ts_key\" value=\"23100\" \/>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Confirm withdrawal\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><nav class=\"w-menu for_simple_menu us_custom_343a6660 layout_ver style_links us_menu_1\" style=\"--main-gap:1.5rem;--main-ver-indent:0.8em;--main-hor-indent:0.8em;--main-active-color:inherit;\"><ul id=\"menu-information-en\" class=\"menu\"><li id=\"menu-item-8238\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8238\"><a href=\"https:\/\/puidukraam.ee\/en\/shipping\/\">Shipping<\/a><\/li><li id=\"menu-item-8239\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8239\"><a href=\"https:\/\/puidukraam.ee\/en\/payments\/\">Payments<\/a><\/li><li id=\"menu-item-8240\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8240\"><a href=\"https:\/\/puidukraam.ee\/en\/contract-withdrawal\/\">Contract Withdrawal<\/a><\/li><li id=\"menu-item-13450\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13450\"><a href=\"https:\/\/puidukraam.ee\/en\/blog\/\">Blog<\/a><\/li><\/ul><style>@media ( max-width:600px ){.us_menu_1 .menu{display:block!important}.us_menu_1 .menu>li:not(:last-child){margin:0 0 var(--main-gap,1.5rem)!important}}<\/style><\/nav><\/div><\/div><\/div><\/div><\/section><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8062","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/puidukraam.ee\/en\/wp-json\/wp\/v2\/pages\/8062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puidukraam.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/puidukraam.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/puidukraam.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/puidukraam.ee\/en\/wp-json\/wp\/v2\/comments?post=8062"}],"version-history":[{"count":10,"href":"https:\/\/puidukraam.ee\/en\/wp-json\/wp\/v2\/pages\/8062\/revisions"}],"predecessor-version":[{"id":15237,"href":"https:\/\/puidukraam.ee\/en\/wp-json\/wp\/v2\/pages\/8062\/revisions\/15237"}],"wp:attachment":[{"href":"https:\/\/puidukraam.ee\/en\/wp-json\/wp\/v2\/media?parent=8062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}